This Agreement is effective as of the date of execution by both parties ("Effective Date") and shall remain in effect for a period of four (4) years from the Effective Date, unless sooner terminated as provided herein.
If this Agreement is terminated before the end of the four (4) year term for any reason other than cause, the terminating party agrees to pay a fee equal to 40% of the remaining contract value due at the time of termination.
Payment Terms: The Customer agrees to enroll in Autopay by credit card for all recurring monthly service fees. A 3% payment processing fee will apply to credit card payments. The Customer may instead elect to pay monthly service fees via ACH (Automated Clearing House), in which case the 3% payment processing fee will not apply.
Payment Schedule: The Customer’s billing cycle will be determined by the System Installation and Go-Live Date:
First Bill & Prorated Charges: The first invoice will include a prorated charge from the Go-Live Date through the end of the applicable billing period, plus the applicable full monthly service charge. Prorated charges will be calculated using a 30-day month. For example, a $100/month service going live on the 7th results in 8 days × $3.33 = $26.64 prorated, plus the $100 monthly charge. Subsequent invoices will be billed at the regular monthly service rate, plus any applicable usage charges, additional services, taxes, or payment processing fees.
Grace Period & Late Fee & Suspension: If payment is not received by the applicable due date, the Customer will have a 7-day grace period to make payment. A USD $7.00 late fee will apply to payments received after the due date. If the outstanding balance is not paid by the end of the 7-day grace period, the service will be suspended until all outstanding amounts, including applicable late fees, are paid in full.
Upon completion of the initial four (4) year contract term, ownership of all equipment provided and installed under this Agreement shall transfer to and become the property of the Customer/Property at no additional cost. Property Needs to provide free of charge room to our technician until installation is complete.
The Customer may enable the Call Recording Service through their account settings, after which call recordings will be made available to authorized Customer users through the Front Desk Console, subject to the applicable service plan and account permissions. For incoming calls, an automated announcement will be played at the beginning of the call stating, “This call will be recorded for training and quality purposes.” The Customer is solely responsible for ensuring that the use of the Call Recording Service complies with all applicable laws, regulations, privacy requirements, and any required consent or notification obligations in the jurisdictions where the Customer and its callers are located.
Billing, invoicing, payment, and related financial records may be retained for longer than ninety (90) days where necessary for accounting, tax, legal, regulatory, dispute-resolution, or other legitimate business purposes. no Customer data, including call recordings and Call Detail Records (CDRs), will be stored or retained for more than ninety (90) days. Upon expiration of the applicable retention period, such data will be deleted or permanently removed from the Service Provider’s systems, subject to applicable legal or regulatory requirements.
E-Vox will repair or replace any service issues caused by E-Vox installed equipment at no extra cost throughout the contract term, if the issues arising from equipment not supplied or controlled by E-Vox, the Company will offer reasonable remote/on-call support. However, any on-site repairs or replacements required due to such causes may be subject to additional charges as per the Company’s standard rates.
The Client acknowledges and agrees that E-Vox will install and connect its system using the Client’s existing wiring, wall plates, network infrastructure, and related components (“Existing Infrastructure”). The Company does not provide any repair, replacement, maintenance, or modification of wall plates, wiring, or any other parts of the Existing Infrastructure as part of the standard installation. The Company’s responsibility is limited solely to tapping and connecting its new system to the Existing Infrastructure in its current condition (“as is”).
If any portion of the Existing Infrastructure is damaged, non-functional, or requires modification in order to complete the installation successfully, the Company may, at its discretion, offer to perform such repairs or replacements for an additional fee. The Client shall be responsible for all costs associated with any such optional repair or upgrade services, which will be quoted and approved by the Client prior to work being performed.
By signing below, the Client acknowledges that they have read, understood, and agreed to the terms and conditions outlined above, and hereby authorize E-Vox to commence services as specified in this Agreement.