Privacy Policy

Introduction

At E-Vox By Ekant Infotech, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Cloud PBX and VoIP communication services.

Information We Collect

We may collect and process the following data:

Contact Information: Names, email addresses, phone numbers, and physical addresses (such as our registered address at 247 Eleventh Ave, Meyersdale, PA 15552) provided during account setup or inquiries.
Service Data: Call Detail Records (CDRs), system logs, and configuration data necessary to operate our VoIP services.
Call Recordings: If enabled by the Customer, call recordings are temporarily stored for training and quality purposes.

Data Retention

As outlined in our Terms of Service, we retain billing, invoicing, payment, and related financial records for longer than ninety (90) days where necessary for accounting, tax, legal, or dispute-resolution purposes.

Customer data, including call recordings and Call Detail Records (CDRs), will not be stored or retained for more than ninety (90) days. Upon expiration of this retention period, such data will be permanently deleted from our systems.

How We Use Your Information

We use your information exclusively to:

Provide, maintain, and improve our VoIP communication services.
Process payments and provide customer support.
Comply with legal obligations and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

Security

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. However, no internet-based service can guarantee 100% security.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at our registered address or via our website's support channels.