Centralized routing, reporting, and simultaneous ring across locations — manage every store's phone number from one place.
Retail chains need consistent customer experience across every location. E-Vox centralizes call routing, reporting, and number management for multi-location retailers.
Manage every store's number and extensions from a single admin portal.
Ring multiple staff phones or locations at once so customer calls never go unanswered.
Compare call volume and response times across stores to spot staffing or coverage gaps.
Send order updates and promotions by text from your store's main business number.
Route calls to the right department — sales, returns, or support — automatically.
Let store managers and support staff take calls from the sales floor, back office, or home.
Centralized routing, simultaneous ring, and unified reporting across every store number you operate.
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Everything you need to know about our cloud PBX and VoIP solutions.
E-Vox is built to adapt across industries, including hospitality and hotels, healthcare and senior living, education, retail, restaurants, legal and professional services, and corporate enterprise teams. See the Industries section above for how it fits your team specifically.
VoIP (Voice over Internet Protocol) allows voice calls to be transmitted over the internet instead of traditional phone lines. It offers cost efficiency, flexibility, and scalability, making it a modern replacement for analog systems.
E-Vox converts voice into digital signals, transmitting calls via the internet. It uses PBX functionality, IVR menus, and call routing to manage customer and internal communications efficiently, whatever your business does.
Key features include IVR menus, call routing and queues, voicemail-to-email, multilingual support, auto-attendants, call recording, analytics, and call forwarding.
Yes. VoIP is highly scalable and adaptable, making it reliable for small single-location teams as well as large multi-site businesses, healthcare networks, and hospitality groups.
Yes. E-Vox supports Enhanced 911 (E911) with location mapping and STIR/SHAKEN caller-ID verification, so emergency services can locate callers quickly and caller ID stays trustworthy — crucial for healthcare and hospitality environments.
In the event of an internet outage, E-Vox can automatically switch to a 4G/5G backup router or an available secondary internet line, keeping communication running.
Yes. With the use of analog telephone adapters (ATAs) or compatible gateways, you can connect legacy analog phones to E-Vox, reducing the need for a full equipment overhaul.
VoIP can be highly secure when using encryption, role-based access control, and tenant isolation. Risks like eavesdropping, spoofing, and toll fraud exist but are mitigated with proper security protocols and monitoring.
Yes! E-Vox is highly versatile. You can use traditional IP desk phones, wireless cordless phones, softphones installed on your computers (Windows/Mac), and mobile apps on smartphones (iOS/Android), allowing your team to communicate seamlessly from anywhere.
